Now is the time at SDA when we juxtapose!
Canada Revenue Agency recruting;
Our workforce represents a unique mix of identities, experiences and perspectives. When diversity is embraced, employees are able to learn, grow and contribute collectively to the success of the organization. Some of the communities represented in the organization are pictured on this page.
The CRA is also committed to employment equity and continues to strive for a representative work force. Employment equity is an essential component of the CRA’s human resources management practices and an integral part of the way we do business. Employment equity helps to remove employment barriers for members of the four designated employment equity groups: Indigenous Peoples, Visible Minorities, Persons with Disabilities, and Women.
Canada Revenue Agency performance;
Four years after a devastating auditor general report detailing serious issues with the Canada Revenue Agency’s call centre service, the taxpayers’ ombudsperson says that “most” of those problems still exist despite millions of dollars of investments to improve the service.
“I’ve read the (auditor general) report in 2017 and I’ve seen that most of the issues are still there. Because we do receive many complaints with regards to call centres,” Taxpayers’ Ombudsperson François Boileau said after tabling his latest annual report.
“It’s still not a good service, and so CRA needs to properly reflect on how they deliver this,” he added. “When you have to call a CRA agent, you brace yourself and you hope for the best. And it shouldn’t be that way.”
The way to achieve diversity in in the civil service trough would be to cut their wages in half. By paying too much we get all those overachieving white men running things. I am not sure what the problem is. When’s the last time you talked to someone from the government who grew up with the same language you did?
Never.
April 2020. She was in Winnipeg. I needed help with my pension t4. I started calling by time zone, East coast, nothing, ditto for queerbec and scamtario. It took until the office opened in Winnipeg to find a working civil servant.
She was nice, very polite, and very helpful. Whoever she is, I thank her.
I still think the way to improve performance in the civil service is to co-opt their awards process.
As an example, I think the Canadian Association of Journalists should offer an award for the “Best Journalist with Down’s Syndrome”. It is well known that many journalists and editors in the CBC have Down’s Syndrome and they operate at a level consistent with the best within CBC.
That success should be recognized and rewarded. Nowadays, there is no room for bigotry within the CBC. Tommy Douglas is dead.
scar, re: same language
My gawd, true.
The last time was 3-4 years ago. I was stunned at her excellent accentless English, and gushed over it. We were both wink winking.
CRA made a mistake and somehow its files did not show that I had closed a family trust and had filed the final return.
Here’s the thing: due to her personal qualities I was able to joke with her. I pleaded, Can you make this go away? Knowing I had an excellent compliance history she astonished me with: Yes, I’ll email you the form; back date it to ______ and email it back. She told me to backdate the form! And it went away.
My experience with most call centers is not necessarily performance. It’s simply that I cannot understand what they are saying.
You’d think that when the only contact between people is via voice, that they’d want to make sure the people manning the phones have excellent ability to communicate the English language clearly.
The CRA call-centre “persons” speak English in the exact way that the average urban Torontonian speaks it.
Us hicks out here in the hinterlands just don’t speak English with the correct accent. No, really. It’s our fault. Thank you, Justin, for showing us the error in our ways.
Why the hell would we need to speak to CRA anyway.
Our job as non-Toronto, non-Vancouver, and non-Montreal people is to keep sending in the cheques (checks) and to shut the hell up.
“If you require assistance with Ghanaian Pidgin English translation”…press 3”
Isn’t the CRA call centre based in India?
It’s not the same “diversity” in India as it is in the west.
Hiring technique of the past: Presentation, Accomplishments, Motivation, Personalization, Work Ethic, Team Player, Honesty, Integrity, Previous Experience
Hiring technique of the present: Skin color, Sex, Sexual Orientation, Political Acuity, Origin
(What could possibly go wrong?)
Well put.
Objectives are important. Often referred to now as ‘visions’ or ‘mission statements’ or in some other stupid and obscure way in order to dilute the original purpose of the entity.
But give people a goal and pay them a fistful of tax dollars to get there and they’ll destroy anything in their path, like all our institutions.
“ …Our workforce represents a unique mix of identities…“
Yes it is definitely UNIQUE to white nations to have the government IMPOSE a race replacement program.
In black, brown, red, yellow nations 99.9% and in many cases 100% of government employees are NOT WHITE and are all of the same color and race.
Only in white nations is diversity imposed ( almost at gun point )
Only in white nation can your reputation and career be destroyed for simply liking your race.
it is very unique indeed.
the race replacement program is UNIQUE to white nations.
Being punished for liking your race is UNIQUE to white nations.
Celebrating the demise of the white race is UNIQUE to white nations.
All other nations are looking at us and laughing their 8ss off.
The self hatred of white liberals is UNIQUE
The soft genocide of the white race is UNIQUE
No other race on this planet is wishing that its own race be destroyed.
Unique indeed
CF: You speak a truth that will never be mentioned in any of the mainstream media in the West. At the same time, Japan, for example, is never criticized for its policy of “Japan for the Japanese”. No immigration is permitted since it would detract from Japan’s language and cultural identity. Even though Japan’s population will be declining, the Japanese have decided that they will adapt to this new reality, and that it is better to live in a country that is 100% Japanese than to allow any immigration.
Speak proper English or shut up and go learn the language. There is a shortage of truck drivers …. Minimal language skills required, but you will actually need to work … My tax issues are too important to be discussed with an illiterate.
I don’t care if you have a bone through your nose as long as you can do the job. I am color blind, but I understand the problem.
It isn’t just language difficulties. Past audits of the CRA call centres uncovered an astonishingly high rate of wrong answers to taxpayer inquiries. Imagine the consequences, as the poor jerk who follows through on the wrong advice may be opened up to fines and prosecution.
Kate: In addition, the Tax Court has said that, if you get bad tax advice from the CRA, it becomes your problem and not the CRA’s.
“But as a new note from Canadian tax lawyer David Rotfleisch points out, sometimes the CRA gets it wrong — but the tax court still can’t rule in the taxpayer’s favour.
…
The taxpayer argued that he relied on incorrect advice given to him by CRA officers and was therefore entitled to some relief,” Rotfleisch said. “In this case, however, the court rejected this argument on the basis that it could not allow itself to be bound by the CRA’s interpretation or representation of the law.”
Rotfleisch cited two other cases — Grondin v. The Queen in 2015 and Moulton v. The Queen in 2002 — wherein a taxpayer followed detrimental advice from the CRA only to be reassessed years later with no relief granted. In both cases, the tax court said it could not be bound by erroneous departmental interpretations of the CRA.
“The CRA gets tax law wrong all too often,” he said. “If the court allowed itself to be bound by the CRA’s personal interpretation of the law or by all the representations it makes to taxpayers on a daily basis, there would not be much consistency in this field of law.”
https://www.wealthprofessional.ca/news/industry-news/a-cra-mistake-that-even-tax-courts-cant-undo/322148
Paying a little more for a qualified accountant helps mitigate CRA issues immensely.
So does dealing entirely in cash.
Or so I’ve heard.
This is a recent article which provides some data on the wrong answers being given by the CRA to taxpayers:
“The Auditor General looked at the CRA’s call centres in 2017 and found agents were giving the wrong information as much as 30 per cent of the time. It also found almost half of phone calls didn’t get through, with callers getting busy signals and having to call back multiple times.”
https://nationalpost.com/news/canada-revenue-agency-still-giving-incorrect-information-on-tax-issues
And about call centers ( be it a private company of those from the government ) more and more the people that answer have very thick accents, we can only understand about half of what they are saying
and when they give me their name, I often have to ask them to repeat it 3 or 4 times before I can decipher what their name is
IMPOSED Diversity is an obstacle, a hindrance, it causes more problems than it solves
But mentally deranged leftists are now in charge of the entire western civilization
so things will get worse until there is nothing left to destroy
it is like leaving a young labrador dog alone at home, he will chew your furniture, your rugs, your books, your curtains, your doors, until there is nothing left to destroy
Many stores are like that as well. It seems that each time I got to them, I never see a sales clerk who’s white.
Just another government agency that should be scrapped altogether. What the heck business is it of the government how much money I make or where/how I make it as long as it’s legal?
End income tax completely.
Don’t worry!
The income tax is only a temporary measure!
I’m sure you’ll have nothing to worry about in a couple of years!
Nice to see they consider government revenue as seriously as they do the rest of governing.
This is “Good Government”.
Where illiterate,numerically challenged place sitters,cannot answer a single compliance question,cannot explain the rules or regulations they enforce.
Proudly state you,the tax payer,cannot rely on their advice..
And threaten you with massive fines and loss of freedom if you misfile…
These are the same geniuses who can steal your bank accounts,freeze your business accounts and stomp all over you,then pretend to apologize when you explain they have never actually contacted you,prior to punishing you for crimes they imagined you might have committed,as they hold the proper tax filings that negate their whole theory.
Or that you are not the person they are auditing..
“No reasonable expectation of a profit”???
In what Can Ahh Duh has become,of course there is no reasonable expectation of profit
because your Government steals too much and destroys too much.
All hail our Lords of Diversity,as they sink this country beyond all recovery.
For Parasites Gotta Parasite.
So if, on my CRA application, I identify as a one-armed, one-legged, wheelchair bound, white race hating, Globull Warming believing, TG Native Muslim woman who attended a residential school, I should be a shoe-in.
See you bastards on the other side. Look for the elusive, “DB”, on all my correspondence…
…”four designated employment equity groups: Indigenous Peoples, Visible Minorities, Persons with Disabilities, and Women.”
Males need not apply, especially white males. Trudeau is right. Canada is ripe with systematic racism.
You want to get them to hang up on you, just mention that you are recording the call for future reference, in the same way they record every call that goes into their call center.
Canada has finally adopted hiring policies that the US federal government has had for decades. Vaginas and melanin quotas being the most important criteria for employees of leviathan is not entirely illogical as both represent nihilism and national decline. The Spawn set the table with his choices for cabinet, although he likely cheated a little by adding some sociopathic appointments, most notably to Environment and Natural Resources.
All I got is:
Two phrases made me laugh:
…. the way we do business.
…. the service.
It is telling to note that an ability to recognize numbers, do math on or off a calculator and have data entry skills are not on the list.
Oh the CRA.
Wanted a letter from my company proving that I work there, apparently the T4 they gave me wasn’t good enough.
Asking me four years in a row to prove I actually live where I say I live, them sending my mail to the same address notwithstanding.
I banged a hottie who worked for the CRA.
Look at this as not only moral posturing but contempt.
Revenue Canada already screws us over. Why not tack on some meaningless political correctness?
“(Our) party will grow the economy from the heart outwards.”
Justin Trudeau, August 12, 2015. Regina, Saskatchewan
I can tell you first hand that recent dealings with the CRA contact centre have been a complete shit show. Multiple calls and hours wasted on the phone attempting to rectify the simplest of issues, namely misdirection of personal tax refunds. And each time, the person on the other end had a noticeable accent. That accent wasnt European either.
It’s a joke in our family that I promised to “love, honour, and do income tax”, but I had been doing taxes (including some fairly complex ones) for the family long before I went “professional” nearly 30 years ago. The problems cited aren’t recent; back in the day the CRA (or RevCan agents as they then were) were anonymous, and I was constantly having to cope with clients who came in with “…but the Rev Can agent told me…”. And some of the advice my clients were relying on was horrendous; did the best I could to clean up the mess. The worst one I got was a client who rented out his basement – very common in his area. The year before, he’d build a double garage – half for himself and half for the tenants – and phoned CRA to ask if he could expense any part of same. Some particularly useless ornament at CRA told him to take depreciation on the half of the garage which was rented, which he did. Major panic!! Practically the first thing a tax preparer knows is that one NEVER EVER takes depreciation on any part of property which is related to a principal residence, as that will render the whole property (or at least a substantial part of) subject o capital gains as is no longer eligible for the principal residence exemption. Needless to say, the first thing I did was to to a T1 adjustment to the prior year to reverse this particular deduction, mentioning in the comments that client was wrongly advised by a CRA agent. Never heard back, so think all was well.
To be real, some of the advice out there in the private sector wasn’t really good either; had a colleague dealing with a new client whose previous accountant had said that the alimony from England was non-taxable (it wasn’t) and the accountant who had taken over the business was taking no responsibility for previous errors. That same year, poor colleague had a client whose divorce settlement involved a monthly payment of “xxx.xx after taxes”, which left us all wondering what was meant. Have also run into clients who have said “my accountant back home” did yea and thus; have been known to recommend they reconnect with said accountant to do current taxes. Have also known clients to bully newbies in my office and have had to intervene on behalf of the beleaguered colleague.
That being said, I have also noticed a serious deterioration in the quality of CRA agents. When one’s top qualification isn’t “competence”, then serious issues arrive.