An "outsourcer and cost-cutter"

| 19 Comments

Not much meat in the article to justify this headline, but still:

British Airways boss 'tries to gag staff' over IT failure which hit 300,000 passengers after 'inexperienced staff outsourced to India didn't know to launch back up system'

If true, no surprise. IT is and always will be thought of as a cost centre in business. I have some trepidation about the mass movement in business to more and more network based (read: cloud, off-shore administration) focused technologies.


19 Comments

If it's offshored to India already, do they still call "Jim" from Mumbai for tech support or is that still just our privilege?

The thing that always ticks in the back of my mind is that we are one solar flare away from going back to the stone age. Tick, tick, tick, tick.....

So you want to store all your corporate knowledge on a platform that exists in the control of another company, that exists outside your region/country or legal realm. Yea, I am sure MS and Google are not data mining that data. Cloud computing has to be the dumbest corp idea. 30 years ago, would you ship all your paper records out of country to be stored in the control of another company?

What is scary is Gov'ts are starting to take the bait as well with our personal data.

The real issue is between the desk seat and the keyboard.

Get that right and the chances of success and the avoidance of failure rise dramatically.

In other words, get people who are trustworthy, loyal, honest, and reasonably competent and inspire them to become even more so, and the chances of success and the avoidance of failure rise dramatically.

This applies as much to IT as it does to every other area of an organization.

The problem with IT is that it has become so critical that, when a failure occurs within it, that failure can be overwhelmingly dramatic and catastrophic. That is why it is even more critical that the more a company is dependent upon IT, the more that it must get people who are trustworthy, loyal, honest, and reasonably competent and inspired by their managers to become even more so.

Reminds me of the "motivational" poster which says something to the effect: "Your whole reason for existence might be to serve as a lesson to others".

That just seems so true about BA in multiple spheres. The wisdom in selling a national airline bearing the name of the country to a third rate Spanish enterprise. Putting someone in charge known for cost cutting and layoffs, and outsourcing all of your IT to the lowest bidder, half a world away.

We can only hope that decision makers elsewhere heed the message, although I don't hold out any great hopes.

back in the golden age of desktop systems I would drill it in the pretty little heads of the private college students to back up their data, and gave numerous ways to do so.

I was in a training course myself for the self employed and suggested to the class that if they *ever* had to cross the border or otherwise go a long distance from their office, email yourself a copy of the presentation so that if e-v-e-r-y-t-h-i-n-g went 'south', just login on another system at your destination and d/l your backup from there.

naturally, all the males thought it was 'silly' and 'wouldnt work' and 'unnecessary' etc. the women loved the idea. why is that?

it used to be data was lost thru oversight, murphy's law, ignorance etc. nowadays it's the hackers.

Unfortunately, no matter how skilled, loyal and dependable your local IT people are, Sukhvinder, Amarjeet, Ashish, and all their friends in Mumbai work for $5 a day, and all major Canadian corps employ them, because they are cheap. Even if they are only 80% as good, from the financial point of view, our corporations view them as 1000% better.
While I share your concerns, this horse left the barn years ago

feel free to thank the likes of brian mulruin and jean cretien pushing 'free trade'.

So where is their Redundant Array of Inexpensive Disks (RAID 60)?

What they are trying to tell you is that British Airways data is LOST IN THE CLOUDS!!

Absolutely PERFECT...!


Cheers

Hans Rupprecht, Commander in Chief

1st Saint Nicolaas Army
Army Group 'True North'

"... this horse left the barn years ago."

First, we're seeing the real-life consequences of that, aren't we?

Second, when it comes to pay, one gets what one pays for. Anyone, including managers and owners, who think otherwise, will pay for the consequences in the long-term.

Remember the ad where a mechanic is holding an oil filter and says, "You can pay me now or you can pay me later." We all knew precisely what he meant.

Enjoy the cultural enrichment, we are all now India.


And I might add that Cruz was hired because his surname fits a particular affirmative-action executive hiring goal ... not because of his breadth and depth of experience. Enjoy your decline British Airlines. You'll spend years having to outsource even MORE jobs ... to PAY for this Royal fkcu-up.

*
"gary d says... when it comes to pay, one
gets what one pays for."

short & pithy... you pay peanuts... you
get chimps.

or, metaphorically... if you've got a ten
dollar head... wear a ten dollar
helmet.

*

"You can pay me now or you can pay me later."

I like those kind of mechanics! I had my auto repaired only once by a post modern 'statistical mechanic'; on the way home, half the wheels fell off! :-)

"naturally, all the males thought it was 'silly' and 'wouldnt work' and 'unnecessary' etc. the women loved the idea. why is that?"

'cause they all wanted you you young dumb techie. ;)

Well, as a Canadian gov't IT professional I can tell you first hand we take data sovereignty seriously. We don't store data outside of Canada, and we even monitor to ensure it doesn't even leave Canada as it goes across the country.

So nothing happens without you knowing about it. Unless you don't know about it.

Sadly I knew someone in government who was given permission to telework, from their home jut across the border, taking their government issued laptop with secret docs on it. I don't think either they or their manager considered the consequences.

everything can be hacked.

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